Flexibility and Convenience: Innowia's Voluntary Service for the Travel Industries

Welcome to Innowia's Voluntary Service for the Travel Industry! Our innovative service provides travelers with the flexibility to modify bookings voluntarily, enhancing customer satisfaction.

How It Works

Innowia's Voluntary Service simplifies handling voluntary booking modifications for travel businesses:

  • Traveler Request: Our platform automatically receives and processes voluntary change requests.

  • Automated Processing: Innowia’s platform streamlines the modification process for prompt and accurate handling.

  • Real-Time Availability: The system checks for real-time alternatives, presenting viable options to travelers.

  • Confirmation and Updates: Once changes are confirmed, the platform updates records and sends new details to travelers.

  • Payment Adjustments (if applicable): For fare differences or additional charges, our service handles payment adjustments efficiently.


Innowia's Voluntary Service offers several benefits, including:

Innowia's Voluntary Service revolutionizes how travel businesses handle voluntary booking modifications. By offering flexibility and convenience, customer satisfaction and loyalty are enhanced. Embrace our service to elevate your travel business, providing a seamless travel experience for travelers. Contact us now to explore how it can transform your travel operations and stay competitive in the ever-changing travel industry.

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Measurement and Reporting Continuous Improvement

We believe that progress must be constantly measured to make room for timely improvement. Via automated dashboards using Power BI and accurate MIS reporting, we ensure that we review, realign and continuously improve processes for maximum gain share.


Innovation is imagination at work. At Innowia, we let imagination flow freely and endlessly. Innovating and providing continuous support to our clients with the latest that technology has to offer. With robotic process automation and business intelligence, we provide personalized, modern and effective solutions that meet your business’s evolving needs.


As times and client needs change, being agile and adaptive is the only way forward. At Innowia, we are trained to be flexible, every step of the way. Whether it is a rapid ramp-up to cater to a special business need or a strategy to execute a seasonal requirement, we’ve got you covered. Our diversely skilled workforce is trained to support our agile thinking.


One of our most basic tenets and one that the world needs more of. At Innowia, every vendor operation is completely transparent, from planning to delivery. Our robust governance model uses a unified and scalable Power Business Intelligence platform to provide monthly and quarterly business reviews so clients can stay in tune with project progress.

Transition Management

Change is the only thing that has brought progress to our world and when you change to Innowia, you transition to hassle-free business processes. Using best practices, we engage with our clients across functions to set up processes, procedures and technology tailor made to meet their needs.

Operational Excellence

Perfection may be unattainable, but in the chase towards perfection, we can hope to arrive at excellence. Setting the right objectives, key results and performance indicators, we ensure adept operations for our clients. With focus on customer satisfaction via CSAT & NPS, we strive to deliver superior CX.

Workforce Management

The quality of a team defines the quality of its performance. At Innowia, we pride ourselves on having a well-defined recruitment framework, robust training programmes and efficient performance management at every intersection. This foundation of a dynamic, cross-skilled workforce enables us to provide the best-in-class services to our clients with significant cost-savings

Cost Effectivenes

Every business looks for cost-effective solutions to enable smoother operations. At Innowia, that’s exactly what we serve. Providing process improvements with a focussed approach on accuracy and quality, we ensure that we exceed expectations with innovative and cost-effective solutions, all the time, every time.