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Helpdesk Outsourcing

Introduction

Welcome to Innowia's Helpdesk Outsourcing service, where exceptional customer support meets seamless efficiency. We provide top-notch customer service, especially for Ecommerce and Travel industries dealing with high volumes of inquiries. Innowia takes the burden off managing a comprehensive helpdesk and elevates your customer support.

Offerings Under Helpdesk Outsourcing

Phone Support

Trained professionals handle incoming calls with expertise, providing real-time solutions.

Email Support

Timely and effective email support for customer satisfaction.

Chat Support

Instant responses for increased engagement and conversions.
20 Interpreter

Multilingual Assistance

Global support for your business.

Sales & Customer Service

Skilled professionals adept at problem-solving and sales.

Benefits

By leveraging Innowia's Helpdesk Outsourcing Services, you can unlock several benefits:

  • 24/7 Availability
  • Cost-Effective
  • Scalability
  • Focus on Core Business
  • Increased Customer Satisfaction

Innowia's Helpdesk Outsourcing service empowers Ecommerce and Travel businesses with exceptional customer support. Leverage our expertise in phone, email, chat, and multilingual assistance, allowing you to focus on growth. Elevate your customer support with Innowia today.

Other Services You Might Be Interested In

Our Helpdesk Outsourcing Service Is Adaptable To A Diverse Range Of Industries, Encompassing

Travel

Ecommerce

FIND YOUR
BEST-FIT SERVICE

Find out how you can Integrate and navigate your business processes seamlessly, and cost effectively. Request for services and help us understand how we can serve you better.
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Measurement and Reporting Continuous Improvement

We believe that progress must be constantly measured to make room for timely improvement. Via automated dashboards using Power BI and accurate MIS reporting, we ensure that we review, realign and continuously improve processes for maximum gain share.

Innovation

Innovation is imagination at work. At Innowia, we let imagination flow freely and endlessly. Innovating and providing continuous support to our clients with the latest that technology has to offer. With robotic process automation and business intelligence, we provide personalized, modern and effective solutions that meet your business’s evolving needs.

Flexibility

As times and client needs change, being agile and adaptive is the only way forward. At Innowia, we are trained to be flexible, every step of the way. Whether it is a rapid ramp-up to cater to a special business need or a strategy to execute a seasonal requirement, we’ve got you covered. Our diversely skilled workforce is trained to support our agile thinking.

Transparency

One of our most basic tenets and one that the world needs more of. At Innowia, every vendor operation is completely transparent, from planning to delivery. Our robust governance model uses a unified and scalable Power Business Intelligence platform to provide monthly and quarterly business reviews so clients can stay in tune with project progress.

Transition Management

Change is the only thing that has brought progress to our world and when you change to Innowia, you transition to hassle-free business processes. Using best practices, we engage with our clients across functions to set up processes, procedures and technology tailor made to meet their needs.

Operational Excellence

Perfection may be unattainable, but in the chase towards perfection, we can hope to arrive at excellence. Setting the right objectives, key results and performance indicators, we ensure adept operations for our clients. With focus on customer satisfaction via CSAT & NPS, we strive to deliver superior CX.

Workforce Management

The quality of a team defines the quality of its performance. At Innowia, we pride ourselves on having a well-defined recruitment framework, robust training programmes and efficient performance management at every intersection. This foundation of a dynamic, cross-skilled workforce enables us to provide the best-in-class services to our clients with significant cost-savings

Cost Effectivenes

Every business looks for cost-effective solutions to enable smoother operations. At Innowia, that’s exactly what we serve. Providing process improvements with a focussed approach on accuracy and quality, we ensure that we exceed expectations with innovative and cost-effective solutions, all the time, every time.