Complaint Management

Effectively Manage Complaints with Innowia's Specialized Service

Welcome to Innowia's Complaint Management service, designed for Ecommerce, Service, Insurance, Health Care, and Travel sectors. Resolve customer complaints efficiently and improve brand advocacy with our innovative platform.

How It Works

Innowia's Complaint Management streamlines handling complaints through cutting-edge technology:

  • Multi-Channel Complaint Submission: Enable complaints through various channels for convenience.

  • Centralized Complaint Repository: Manage, track, and prioritize all complaints in one system.

  • Automated Ticketing System: Assign unique tickets to address each concern thoroughly.

  • Escalation and Routing: Automatically route complaints to the right personnel for prompt resolution.

  • Real-time Updates: Provide customers with transparent and real-time updates on complaint status.


Innowia's Complaint Management offers tailored benefits for Ecommerce, Service, Insurance, Health Care, and Travel sectors.

Innowia's Complaint Management service is essential for Ecommerce, Service, Insurance, Health Care, and Travel businesses to handle complaints efficiently. Our platform ensures improved satisfaction, retention, insights, and continuous improvement. Empower your business with Innowia's specialized service today. Turn dissatisfied customers into loyal advocates and drive industry success by prioritizing feedback and addressing complaints with dedication.

Our Complaint Management Service Is Adaptable To A Diverse Range Of Industries, Encompassing



Service Industry


Health Care


Find out how you can Integrate and navigate your business processes seamlessly, and cost effectively. Request for services and help us understand how we can serve you better.

Measurement and Reporting Continuous Improvement

We believe that progress must be constantly measured to make room for timely improvement. Via automated dashboards using Power BI and accurate MIS reporting, we ensure that we review, realign and continuously improve processes for maximum gain share.


Innovation is imagination at work. At Innowia, we let imagination flow freely and endlessly. Innovating and providing continuous support to our clients with the latest that technology has to offer. With robotic process automation and business intelligence, we provide personalized, modern and effective solutions that meet your business’s evolving needs.


As times and client needs change, being agile and adaptive is the only way forward. At Innowia, we are trained to be flexible, every step of the way. Whether it is a rapid ramp-up to cater to a special business need or a strategy to execute a seasonal requirement, we’ve got you covered. Our diversely skilled workforce is trained to support our agile thinking.


One of our most basic tenets and one that the world needs more of. At Innowia, every vendor operation is completely transparent, from planning to delivery. Our robust governance model uses a unified and scalable Power Business Intelligence platform to provide monthly and quarterly business reviews so clients can stay in tune with project progress.

Transition Management

Change is the only thing that has brought progress to our world and when you change to Innowia, you transition to hassle-free business processes. Using best practices, we engage with our clients across functions to set up processes, procedures and technology tailor made to meet their needs.

Operational Excellence

Perfection may be unattainable, but in the chase towards perfection, we can hope to arrive at excellence. Setting the right objectives, key results and performance indicators, we ensure adept operations for our clients. With focus on customer satisfaction via CSAT & NPS, we strive to deliver superior CX.

Workforce Management

The quality of a team defines the quality of its performance. At Innowia, we pride ourselves on having a well-defined recruitment framework, robust training programmes and efficient performance management at every intersection. This foundation of a dynamic, cross-skilled workforce enables us to provide the best-in-class services to our clients with significant cost-savings

Cost Effectivenes

Every business looks for cost-effective solutions to enable smoother operations. At Innowia, that’s exactly what we serve. Providing process improvements with a focussed approach on accuracy and quality, we ensure that we exceed expectations with innovative and cost-effective solutions, all the time, every time.