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A trusted partner for process solutions and business transformation

Collaboratively Producing Solutions to

Grow Your Business

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Why Innowia?

Efficient, Modern, and Cost-Effective

Our BPM solutions are tailored to support your business strategy, help you move towards digital transformation, and realize your bigger organizational goals.

INNOWIA’s proven track record in providing integrated IT & BPM services has forged long-term customer relationships and catalyzed sustainable growth. As a result, INNOWIA is positioned to offer the scale, financial stability, and domain expertise required to deliver high-caliber services with exceptional value.

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Highly Skilled
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CX
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Process
Solutions

Travel & Tourism

Ecommerce

Reward & Loyalty

Hospitality

Industries We Serve

We offer customized solutions that boost efficiency and drive growth for diverse industries, including Travel, Healthcare, Finance, E-commerce, Hospitality and Technology. Our industry-specific expertise ensures finely tuned solutions to meet distinct needs and demands. We empower organizations to excel in today’s competitive business landscape by optimizing processes and boosting performance.

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Core Services

At Innowia, we take pride in serving a diverse array of services, leveraging our expertise and innovative solutions to cater to various industry’s needs. Our services are designed to empower businesses and drive growth across various sectors. Here’s a brief description of the services we serve:

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Helpdesk Outsourcing

Payment Intelligence & Delinquency

Order Fulfillment

Helpdesk Outsourcing

Payment Intelligence & Delinquency

Order Fulfillment

ADM & Chargeback Management

Transactional Fraud Management

Airline Ticketing

Transactional Fraud Management

ADM & Chargeback Management

Airline Ticketing

What We Stand For

Trust

Trust is earned when actions meet words. We strive to transform our words into actions by working professionally and dedicatedly with each other and with our clients.

Accountability

Accountability equals responsibility. We pride ourselves on being accountable for achieving business objectives while meeting the needs of our clients with no less.

Integrity

Integrity counts, and it is an integral part of how we operate. We are transparent, honest, and ethical, always doing the right thing for our organization and our customers.

Servant Leadership

Empowered employees make an empowered organization. Every member of our team is trained to think like a CEO to give their best towards the organization and its clients

Our Tenets for growing partnership

01. Cost Effectivenes

Every business looks for cost-effective solutions to enable smoother operations. At Innowia, that’s exactly what we serve. Providing process improvements with a focussed  … Read More

02. Workforce Management

The quality of a team defines the quality of its performance. At Innowia, we pride ourselves on having a well-defined recruitment framework, robust training programmes and efficient   … Read More

03. Operational Excellence

Perfection may be unattainable, but in the chase towards perfection, we can hope to arrive at excellence. Setting the right objectives, key results and performance indicators, we  … Read More

04. Transition Management

Change is the only thing that has brought progress to our world and when you change to Innowia, you transition to hassle-free business processes. Using best practices, we engage with our  … Read More

05. Transparency

One of our most basic tenets and one that the world needs more of. At Innowia, every vendor operation is completely transparent, from planning to delivery. Our robust governance model uses  … Read More

06. Flexibility

As times and client needs change, being agile and adaptive is the only way forward. At Innowia, we are trained to be flexible, every step of the way. Whether it is a rapid ramp-up to  … Read More

07. Innovation

Innovation is imagination at work. At Innowia, we let imagination flow freely and endlessly. Innovating and providing continuous support to our clients with the latest that technology has to offer. …Read More

08. Measurement and Reporting Continuous Improvement

We believe that progress must be constantly measured to make room for timely improvement. Via automated dashboards using Power  … Read More

Global Footprint

North America

Europe

Asia

North America

  • Toronto, ON (HQ)
  • Montreal, QC
  • Vancouver, BC
  • Calgary, AB
  • Chicago, IL

Europe

  • London, UK
  • Maastricht, The Netherlands

Asia

  • Gurgaon, India
  • Chennai, India
  • Colombo, Sri Lanka
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Measurement and Reporting Continuous Improvement

We believe that progress must be constantly measured to make room for timely improvement. Via automated dashboards using Power BI and accurate MIS reporting, we ensure that we review, realign and continuously improve processes for maximum gain share.

Innovation

Innovation is imagination at work. At Innowia, we let imagination flow freely and endlessly. Innovating and providing continuous support to our clients with the latest that technology has to offer. With robotic process automation and business intelligence, we provide personalized, modern and effective solutions that meet your business’s evolving needs.

Flexibility

As times and client needs change, being agile and adaptive is the only way forward. At Innowia, we are trained to be flexible, every step of the way. Whether it is a rapid ramp-up to cater to a special business need or a strategy to execute a seasonal requirement, we’ve got you covered. Our diversely skilled workforce is trained to support our agile thinking.

Transparency

One of our most basic tenets and one that the world needs more of. At Innowia, every vendor operation is completely transparent, from planning to delivery. Our robust governance model uses a unified and scalable Power Business Intelligence platform to provide monthly and quarterly business reviews so clients can stay in tune with project progress.

Transition Management

Change is the only thing that has brought progress to our world and when you change to Innowia, you transition to hassle-free business processes. Using best practices, we engage with our clients across functions to set up processes, procedures and technology tailor made to meet their needs.

Operational Excellence

Perfection may be unattainable, but in the chase towards perfection, we can hope to arrive at excellence. Setting the right objectives, key results and performance indicators, we ensure adept operations for our clients. With focus on customer satisfaction via CSAT & NPS, we strive to deliver superior CX.

Workforce Management

The quality of a team defines the quality of its performance. At Innowia, we pride ourselves on having a well-defined recruitment framework, robust training programmes and efficient performance management at every intersection. This foundation of a dynamic, cross-skilled workforce enables us to provide the best-in-class services to our clients with significant cost-savings

Cost Effectivenes

Every business looks for cost-effective solutions to enable smoother operations. At Innowia, that’s exactly what we serve. Providing process improvements with a focussed approach on accuracy and quality, we ensure that we exceed expectations with innovative and cost-effective solutions, all the time, every time.