Sales & Customer Service

Revolutionize Your Business: Innowia's Sales & Customer Service for the Ecommerce and Travel Industries

Welcome to Innowia's Sales & Customer Service, a comprehensive solution for Ecommerce and Travel businesses. Our integrated approach combines cutting-edge sales strategies and top-notch customer support to boost revenue and create unforgettable experiences.

How It Works

Our Sales & Customer Service offering at Innowia is a seamless blend of expertise, technology, and dedication to customer satisfaction. Here's an overview of how it works:

  • Holistic Business Analysis: Understanding your products, target audience, and processes.

  • Tailored Sales Strategies: Devising strategies to increase conversions and optimize sales.

  • 24/7 Multichannel Support: Round-the-clock support via phone, email, chat, and social media.

  • Highly Trained Agents: Dedicated team with sales expertise and industry knowledge.

  • Personalized Customer Interactions: Building rapport and delivering personalized assistance.

  • Order Management & Tracking: Handling orders, tracking, and after-sales support.

  • Continuous Improvement: Analyzing interactions for ongoing improvements.


Innowia's Sales & Customer Service offers the following benefits to businesses seeking to drive revenue and enhance customer satisfaction:

Innowia's Sales & Customer Service drives business growth and customer satisfaction. Our strategic approach and 24/7 support create a game-changing solution. Partner with Innowia for success!

Our Sales & Customer Service Is Adaptable To A Diverse Range Of Industries, Encompassing




Find out how you can Integrate and navigate your business processes seamlessly, and cost effectively. Request for services and help us understand how we can serve you better.

Measurement and Reporting Continuous Improvement

We believe that progress must be constantly measured to make room for timely improvement. Via automated dashboards using Power BI and accurate MIS reporting, we ensure that we review, realign and continuously improve processes for maximum gain share.


Innovation is imagination at work. At Innowia, we let imagination flow freely and endlessly. Innovating and providing continuous support to our clients with the latest that technology has to offer. With robotic process automation and business intelligence, we provide personalized, modern and effective solutions that meet your business’s evolving needs.


As times and client needs change, being agile and adaptive is the only way forward. At Innowia, we are trained to be flexible, every step of the way. Whether it is a rapid ramp-up to cater to a special business need or a strategy to execute a seasonal requirement, we’ve got you covered. Our diversely skilled workforce is trained to support our agile thinking.


One of our most basic tenets and one that the world needs more of. At Innowia, every vendor operation is completely transparent, from planning to delivery. Our robust governance model uses a unified and scalable Power Business Intelligence platform to provide monthly and quarterly business reviews so clients can stay in tune with project progress.

Transition Management

Change is the only thing that has brought progress to our world and when you change to Innowia, you transition to hassle-free business processes. Using best practices, we engage with our clients across functions to set up processes, procedures and technology tailor made to meet their needs.

Operational Excellence

Perfection may be unattainable, but in the chase towards perfection, we can hope to arrive at excellence. Setting the right objectives, key results and performance indicators, we ensure adept operations for our clients. With focus on customer satisfaction via CSAT & NPS, we strive to deliver superior CX.

Workforce Management

The quality of a team defines the quality of its performance. At Innowia, we pride ourselves on having a well-defined recruitment framework, robust training programmes and efficient performance management at every intersection. This foundation of a dynamic, cross-skilled workforce enables us to provide the best-in-class services to our clients with significant cost-savings

Cost Effectivenes

Every business looks for cost-effective solutions to enable smoother operations. At Innowia, that’s exactly what we serve. Providing process improvements with a focussed approach on accuracy and quality, we ensure that we exceed expectations with innovative and cost-effective solutions, all the time, every time.