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OUR SERVICES

BPM Services

Unlocking Efficiency and Agility for Your Business

At Innowia, we understand that the heart of every successful organization lies in its processes. Optimizing and streamlining these processes is crucial to drive growth, reduce costs, and enhance customer satisfaction. That’s where our BPM services come into play. We specialize in helping businesses of all sizes and industries transform their operations, enabling them to thrive in today’s dynamic and competitive landscape.

Explore Our Diverse Services ​

Industry & Market
Research

Industry & Market Research

Gain insights for informed decisions
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Data
Management

Data
Management

Organize, analyze, and optimize data
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Email & Chat
Support

Email & Chat
Support

Exceptional customer communication
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Invoices &
Reconciliation

Invoices &
Reconciliation

Streamline financial processes
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Payment Intelligence
& Delinquency

Payment Intelligence
& Delinquency

Advanced analytics optimize payments, detect fraud...
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Helpdesk
Outsourcing

Helpdesk Outsourcing

Expert support, round-the-clock
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Order
Fulfillment

Order
Fulfillment

Manage warehousing, shipping, satisfaction
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Verification
Services

Verification Services

Trust and security through identity and transaction verification.
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Transactional Fraud
Management

Transactional Fraud
Management

Robust fraud prevention.
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ADM & Chargeback
Management

ADM & Chargeback
Management

Smooth financial operations and secure payments.
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Schedule Change
Management

Schedule Change
Management

Seamless communication and minimized disruptions.
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Airline
Ticketing

Airline Ticketing

Streamlined Flight Booking Made Easy
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Refunds
Management

Refunds
Management

Efficient Refund Process Solutions
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Commissions
Audit

Commissions
Audit

Precision Audits for Commission Accuracy
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Innowia provides specialized solutions tailored to various sectors

FIND YOUR
BEST-FIT SERVICE

Find out how you can Integrate and navigate your business processes seamlessly, and cost effectively. Request for services and help us understand how we can serve you better.
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Measurement and Reporting Continuous Improvement

We believe that progress must be constantly measured to make room for timely improvement. Via automated dashboards using Power BI and accurate MIS reporting, we ensure that we review, realign and continuously improve processes for maximum gain share.

Innovation

Innovation is imagination at work. At Innowia, we let imagination flow freely and endlessly. Innovating and providing continuous support to our clients with the latest that technology has to offer. With robotic process automation and business intelligence, we provide personalized, modern and effective solutions that meet your business’s evolving needs.

Flexibility

As times and client needs change, being agile and adaptive is the only way forward. At Innowia, we are trained to be flexible, every step of the way. Whether it is a rapid ramp-up to cater to a special business need or a strategy to execute a seasonal requirement, we’ve got you covered. Our diversely skilled workforce is trained to support our agile thinking.

Transparency

One of our most basic tenets and one that the world needs more of. At Innowia, every vendor operation is completely transparent, from planning to delivery. Our robust governance model uses a unified and scalable Power Business Intelligence platform to provide monthly and quarterly business reviews so clients can stay in tune with project progress.

Transition Management

Change is the only thing that has brought progress to our world and when you change to Innowia, you transition to hassle-free business processes. Using best practices, we engage with our clients across functions to set up processes, procedures and technology tailor made to meet their needs.

Operational Excellence

Perfection may be unattainable, but in the chase towards perfection, we can hope to arrive at excellence. Setting the right objectives, key results and performance indicators, we ensure adept operations for our clients. With focus on customer satisfaction via CSAT & NPS, we strive to deliver superior CX.

Workforce Management

The quality of a team defines the quality of its performance. At Innowia, we pride ourselves on having a well-defined recruitment framework, robust training programmes and efficient performance management at every intersection. This foundation of a dynamic, cross-skilled workforce enables us to provide the best-in-class services to our clients with significant cost-savings

Cost Effectivenes

Every business looks for cost-effective solutions to enable smoother operations. At Innowia, that’s exactly what we serve. Providing process improvements with a focussed approach on accuracy and quality, we ensure that we exceed expectations with innovative and cost-effective solutions, all the time, every time.