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Query & Escalation Management

Resolve Customer Queries with Ease: Introducing Innowia's Query & Escalation Management Service for Ecommerce Industries

Welcome to Innowia's Query & Escalation Management Service, transforming ecommerce customer support for exceptional experiences.

How It Works

Innowia's Query & Escalation Management Service streamlines customer support:

  • Centralized Query Management: Gather queries from multiple channels in one platform.

  • Automated Ticketing: Convert queries into support tickets for efficient handling.

  • Categorization & Prioritization: Prioritize tickets based on urgency and complexity.

  • Escalation Workflow: Route tickets to relevant teams for swift resolution.

  • Collaborative Resolution: Enable team collaboration to expedite query handling.

  • Real-time Updates: Keep customers informed with timely progress updates.

  • Query Analysis & Reporting: Access data-driven insights for improvement.

Benefits

Innowia's Query & Escalation Management service offers several key benefits, including:

  • Enhanced Customer Satisfaction
  • Proactive Issue Resolution
  • Streamlined Support Operations
  • Improved Team Collaboration
  • Brand Reputation
  • Data-driven Insights
  • Customer Retention

Innowia's Query & Escalation Management Service empowers your ecommerce support with efficiency and effectiveness. Centralize queries, automate tickets, and enhance customer satisfaction. Elevate your customer support with Innowia today!

Other Services You Might Be Interested In

Our Query & Escalation Management Service Is Adaptable To A Diverse Range Of Industries, Encompassing

Ecommerce

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Measurement and Reporting Continuous Improvement

We believe that progress must be constantly measured to make room for timely improvement. Via automated dashboards using Power BI and accurate MIS reporting, we ensure that we review, realign and continuously improve processes for maximum gain share.

Innovation

Innovation is imagination at work. At Innowia, we let imagination flow freely and endlessly. Innovating and providing continuous support to our clients with the latest that technology has to offer. With robotic process automation and business intelligence, we provide personalized, modern and effective solutions that meet your business’s evolving needs.

Flexibility

As times and client needs change, being agile and adaptive is the only way forward. At Innowia, we are trained to be flexible, every step of the way. Whether it is a rapid ramp-up to cater to a special business need or a strategy to execute a seasonal requirement, we’ve got you covered. Our diversely skilled workforce is trained to support our agile thinking.

Transparency

One of our most basic tenets and one that the world needs more of. At Innowia, every vendor operation is completely transparent, from planning to delivery. Our robust governance model uses a unified and scalable Power Business Intelligence platform to provide monthly and quarterly business reviews so clients can stay in tune with project progress.

Transition Management

Change is the only thing that has brought progress to our world and when you change to Innowia, you transition to hassle-free business processes. Using best practices, we engage with our clients across functions to set up processes, procedures and technology tailor made to meet their needs.

Operational Excellence

Perfection may be unattainable, but in the chase towards perfection, we can hope to arrive at excellence. Setting the right objectives, key results and performance indicators, we ensure adept operations for our clients. With focus on customer satisfaction via CSAT & NPS, we strive to deliver superior CX.

Workforce Management

The quality of a team defines the quality of its performance. At Innowia, we pride ourselves on having a well-defined recruitment framework, robust training programmes and efficient performance management at every intersection. This foundation of a dynamic, cross-skilled workforce enables us to provide the best-in-class services to our clients with significant cost-savings

Cost Effectivenes

Every business looks for cost-effective solutions to enable smoother operations. At Innowia, that’s exactly what we serve. Providing process improvements with a focussed approach on accuracy and quality, we ensure that we exceed expectations with innovative and cost-effective solutions, all the time, every time.